# 使用者情境

## 1.[偏好設定](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/3002-pian-hao-she-ding)

## 2.[接到旅客電話訂房時](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/jie-dao-lv-ke-dian-hua-ding-fang-shi)

## 3.[收到旅客款項時](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/3002-shou-dao-lv-ke-kuan-xiang-shi)

## 4.[旅客退訂房間需要退款時](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/3002-lv-ke-tui-ding-fang-jian-xu-yao-tui-kuan-shi)

## 5.[旅客臨時來電增加 / 減少房間時](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/3002-lv-ke-lin-shi-lai-dian-zeng-jia-jian-shao-fang-jian-shi)

## 6.[手動開關房間](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/3002-shou-dong-kai-guan-fang-jian)

## 7.[旅客變更入住時間(延期)時](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/3002-lv-ke-bian-geng-ru-zhu-shi-959328-yan-671f29-shi)

## 8.[發送簡訊給旅客](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/3002-fa-song-jian-xun-gei-lv-ke)

## 9.[各通路客服聯絡方式](https://traiwan.gitbook.io/traiwan/jiao-xue-shou-ce/2605-shi-yong-zhe-qing-jing/ge-tong-lu-ke-fu-lian-luo-fang-shi)